Technical Support Engineer / Networking & IT Security

Job Description:

Location: Ubi

Responsibilities:
Implementation and configuration assistance
Collection and analysis of customer network information
Collection, analysis and change recommendations of configuration information
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects
Analysis of support request, completion of requests for information and documentation
Conduct quarterly site visits for your managed accounts
Work closely and provide direct technical email and phone support to our customers

Requirements:
Min Higher Nitec in IT or related discipline
1-2 years relevant professional experience preferably in the Network and Security industry
Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security
Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
Exceptional customer service orientation and strong communication

Others:
5 days, 9am – 6pm
Work location: Ubi
Fresh graduate are welcome
Open to Singaporean & SPR only

Interested candidate, please email your detail resume as follow:
State the JOB TITLE (NAME) in the subject line of your email
Resume in MS WORDS FORMAT with recent photo attached
State last drawn salary for all employment
State reason for leaving all employment
State notice period (if any)
Email to David at david@mci.com.sg & cc to mci.itech@gmail.com