Job Description:
You will provide onsite supportto end users on IT and simple network problems (such as Email & Virus Issues, Laptop, PCs, Printers, Scanners, Server and Network Connectivity issue) and requests.
For issues/matters that you are unable to resolve or handle, you shall escalate them to the Infrastructure technical support engineers.
Follow up, as well as, close all the incidents/issues/requests.
Immediately report and update the IT management on any major IT issues (such as virus outbreak, outages, etc).
To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)
Requirements:
At least 1 to 2 years of IT working experience. Proficient with hands-on experience on Email applications, MS Windows Operating Systems and MS Office software.
Strong interest in IT Customer Support.
Customer-oriented, patient and a strong team player.
Able to communicate well in English and Chinese.
Please send your resume to christian.ang@thatz.com stating your availability, career objective and current remuneration.
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