IT Service Desk Team Lead / Supervisor

Job Description:
Location: Neil (Central/South)
Responsibilities:
Lead and oversee a team of Service Desk and Operations personnel in a Call Centre environment to deliver the IT services.
Proactively identify and lead service projects to improve the IT service deliveries.
Study, strategize and implement various technical solutions to support the user requirements.
Prepare and provide the weekly and Monthly Service Reports to the Senior Management.
Train, mentor and inspire the team members in order to develop a culture of team work and self-independence, so that the team will work happily together and will produce better results.
Review the performance and skills set of the team members and provide recommendations to the Customer's Key Contact point on the areas of improvements/training needed.

Requirements:
At least 5 years of IT Service Desk / Call Center experience. Leadership or Top Management support experience is preferred.
ITIL Certification is preferred.
Able to work independently and adapt to a dynamic working environment quickly.
Able to motivate and groom the team to deliver and meet the SLAs on a consistent basis.
A good communicator with good administrative skills.

Benefits
All successful applicants can look forward to an exciting career path with the right compensation package.

Please send your resume to lum.yai.lee@thatz.com stating your availability, career objective and current remuneration.